About Us

About Maxwell Medals & Awards

Maxwell Medals & Awards is dedicated to providing the best value in the awards industry by offering:

  • Quality Awards
  • Competitive Prices
  • Extraordinary Customer Service

It’s our dedication to these founding principles that makes the Maxwell Difference.

Please take a moment to review our catalog. You’ll find a select variety of awards and recognition products, including custom designed medals, plaques, lapel pins, coins, glass and acrylic awards, and more.  Our quality stock lines accommodate tight deadlines and budget constraints. 

Since 1978, our experienced staff of knowledgeable sales associates, talented graphic designers, and reliable production and administrative personnel have serviced customers throughout North America.  

Our personal approach to serving customers sets us apart from the competition because we are prepared to invest the necessary time to create the best award solution for your event.

Our customers frequently comment on how affordable and easy we make the process of ordering custom awards.   

We’ll guide you through the entire awards selection, design, and ordering process.  Simply select an award and share your design idea and we will transform it into a custom award you will be proud to present and your recipients will cherish.

Your satisfaction is our goal.  Call us today and experience the Maxwell Difference.

 

TERMS & CONDITIONS

Order and Artwork Approval

An Order Acknowledgment and/or artwork will be emailed, faxed or mailed prior to production for approval by the customer or their authorized representative. Please review carefully and contact your Sales Associate immediately with any discrepancies. Delivery dates and costs may be affected by a delay in your approval. 

A signed Order Acknowledgment and/or artwork we receive via fax, email or mail constitutes your acceptance of the terms and conditions as stated.  The receipt of an email approval by Maxwell Medals & Awards confirms your acceptance of the artwork and the order. The individual who approves the order is responsible for payment.

Billing and Payment

A 50% deposit is required, prior to production, on all orders. The balance is due upon receipt of the invoice. Net 30-day terms will be granted to schools and government agencies with a valid purchase order and to customers with established credit with Maxwell Medals & Awards. A credit application must be approved to establish credit terms. Finance charges will apply to past due accounts. 

Once a credit card deposit has been made, the balance will be billed to the credit card upon invoicing, unless other payment arrangements have been made. We accept Visa, MasterCard, American Express and Discover credit cards. Sales and Use Taxes, if applicable, will be paid by the customer. Specific to some products and due to the nature of our business, we reserve the right to ship and invoice 5% over or under the total quantity ordered.

Shipping

All freight and handling charges, including international customs, duties, taxes and associated charges, will be paid by the customer. All orders shall ship via United Parcel Service unless otherwise specified. Third Party Shipping to a supplied shipper account, is available for a $10 per order charge. 

When determined necessary, Maxwell Medals & Awards reserves the right to ship using its preferred shipping accounts and bill accordingly. Drop shipping is also available at a charge of $7.50 per location.

Claims

Upon receipt of your order, carefully count and compare with your order acknowledgment form and examine all merchandise. All claims for shortage or defective goods must be reported to our office within 5 business days of receipt of merchandise. All claims for undelivered shipments must be reported to our office within 5 business days of anticipated receipt of merchandise.

If damaged during shipment please photograph and retain packaging for carrier claims investigation.

Minimum Orders

Orders with less-than-minimum quantities required are available under certain circumstances. For further details, please contact a Sales Associate. A $25.00 minimum order is required for all orders except when filling back orders. A $10.00 charge will be applied to orders under $25.00.

Returned Merchandise

Unless custom products are damaged in shipment or reflect obvious defects in workmanship, they cannot be returned under any circumstances. Return authorization for products which can be restocked and sold again, will not be granted after 15 business days from the date of receipt of the shipment. If authorization is granted, a minimum restocking charge of 15% will apply. The customer is responsible for shipping charges to and from their location.

Cancellation Charges

Orders cancelled and/or changed are subject to costs incurred to date.

Pre-Production Samples

Pre-production samples are available for some products. For costs and further details, please contact a Sales Associate.

Samples Submitted by Customers

Maxwell Medals & Awards cannot guarantee the condition or return of samples to the customer. If requested and, if possible, every effort will be made to return customer samples promptly.

Dies and Molds

All dies and molds are produced for the exclusive use of the original customer, and remain the property of Maxwell Medals & Awards.

Rush Service

Rush charges and expedited freight may apply to orders requiring less than standard production time. For further details, please contact a Sales Associate.

Pricing

All prices are subject to change without notice.

Productions Time

Delivery times may vary due to items ordered, quantities, manufacturing capacities and other circumstances. Standard turnaround time for artwork is three days and may be longer during busy times of the year. Artwork needed in less than standard turnaround time may require an art fee.

Errors and Omissions

If an error or omission has occurred in pricing, quantity breaks, delivery times or other pertinent information, we reserve the right to correct the same at any time.

Rights to Promotion

Maxwell Medals & Awards reserves the right to use any and all products produced for sale to customers in any advertising, direct mail, collateral materials, tradeshow booth or other marketing vehicles and displays unless otherwise specified in writing by the customer at the time the order is placed. 

Products displayed in any advertising, marketing, display or promotional vehicle are shown as examples of the type and quality of the products produced. They are not represented for resale, nor are they to be construed as product or brand name endorsements for the registered mark owners.

Trademarks, Registration Marks, and Copyrights

The customer shall defend, hold harmless and free of all liability, Maxwell Medals & Awards regarding trademark, registration mark or copyright infringements and/or disputes. Maxwell Medals & Awards assumes the customer has permission prior to production to use all registered designs, marks, logos, graphics, and other artwork submitted for the express purpose of reproduction of same into custom medals and/or other awards. The customer agrees to assume any and all responsibility and liability resulting from trademark, registration mark or copyright infringement actions or demands brought against Maxwell Medals & Awards.

For further details, please contact Maxwell Medals & Awards.

1296 Business Park Drive
Traverse City, MI 49686

Phone:

800-331-1383 231-941-1685

E-mail:

Fax:

231-941-2102

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